Good Morning Trade Participants,

 

For your awareness, CBP Otay Mesa and Tecate Commercial facilities are experiencing unexpected issues with ACE Portal, as informed in CAMS #50822371 - Issues accessing ACE Portal Message received at 0947 local time. 

 

Otay Mesa Commercial facility is operating under contingency arrival processing with all available lanes.  Current wait times are averaging an hour for both laden and empty.  There is no impact to southbound operations.

 

Mexico SAT has been informed of the issue we are experiencing and we will jointly monitor the traffic in the event this does not resolve timely. 

 

We will provide additional updates as needed or once ACE Portal issue is resolved, as customary we will consider the need for additional processing times if it becomes necessary, in coordination with Mexico SAT.

 

Please feel free to share message with any interested parties.

 

 

Sergio Delgadillo

Branch Chief Cargo

Otay Mesa Commercial Operations

San Diego CA 92154

 

 

**CAMS #50822371 - Issues accessing ACE Portal**

CBP ACE Messaging Service CAMS #50822371 - Issues accessing ACE Portal CBP is aware of the issues accessing the ACE Portal. Technician's are working on the issue. Another CAMS will be issued when this is resolved. Downtime procedures are authorized during this outage.